Suspended Account
I am furious.
I registered with TSO, Ea-Land whatever idk.. on January 29th, 2008. Now more than 14 days later I get this message telling me that my free trial has expired and to either make a new account or to pay $9.99/mth.
That is just very frustrating when you read that and at the exact same time you have your credit card bill in your hand and it says the following:
"Feb.2/08 - EA-Land-TSO-30 days....................$9.99sub"
Now what does that tell everyone. I registered on Jan. 29/08. They took the $10 off my credit card on February 2, 2008. Now it's telling my I cannot log in and I have to start over or start paying. I have written proof that it was taken off. I cannot find a single phone number. I have phone bill over $600 for talling 373, 218, 516, & a 938 area code phone numbers that all had to do with either sims, tso, ea-land, ea game period. anything. I could not undertand them yet they couldn't help me. They all said the exact same thing bout them sending an email to some corporate office with my email address to write back to them. Pleading for a phone number I became extremely upset and hung up. This email he wants me to fill out is at: eagames.custhelp.com. Funny stuff. I log in there and it says that I have 14 tickets. All unresolved. At the very top of the page it says, You should expect a reply within 24 hours. Thank you for your Patience. My first ticket sent was on Feb. 5th, when I logged on nothing was in my house or inventory? It was a bug.glitch whatever. But even that has not been answered yet.
So now. With my other account thats on free trial just so I can play until I see where this goes.
I am a returning player from AV & CC from 2002. What a lovely way to be welcomed back ! Thank Maxis - or whoever is in charge.
I log on to thesimsonline.com and it says, please check your billing information. Ok everything is correct! OOH WAIT! It say here" Click Here to Re-Activate Your Subscription".. hmmm... I wonder why it says that. SO I click. GO FRIGGING FIGURE. Now it says. "You are already a subscribed member, please enjoy your game experience". SERIOUSLY! What the hell do I do here. Quit the game? Again? Even if I did they will be taking $10 a month off my credit card because I don't even have the option ANYWHERE to cancel subscription because it's telling me that I am not subscribed. Well I hope someone has an idea or a decent phoen number or something. On Wednesday I will be contacting Legal Assistance or Canada's IOT. (Investigators of Online Theft)
Hopefully someone has an idea that can be polite and truthful. Any help will be very much appreciated.
Playing in : TC3
SIM: Ace Rivers
SKIlL HOUSE: Skillful Paradise
I blew my frigging bank account at ATMS, simoleanman.com and having 7 accounts. Only 1 was supposed to be a subscriber. That one - is Ace Rivers, who I am mostly talking about here.
I just tried again while typing this message. I forgot. When I try to login into thesimsonline.com. It say that I am already a member. But when I login the game it says that I have 24 hours to start paying before my sim pends deletion, which means I will lose my house I just built. my 3.4 mil, all my objects and my friends more importantly.
Someone please give advice. Thank You!!
Ace Rivers in TC3
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Linear Mode
